ace360 Frequently Asked Questions

ace360 requires a valid government-issued photo ID for account verification — your National Identity Card (NID), passport, or driving licence are all accepted. You may also be asked to provide proof of your registered mobile number or a recent utility bill as proof of address. KYC verification is typically completed within 24 hours of document submission.

To reset your ace360 password, click the "Forgot Password" link on the login page and enter your registered mobile number or email address. You will receive a secure reset link or OTP within a few minutes. If you do not receive the message, check your spam folder or contact our support team at [email protected] for assistance.

No — ace360 strictly permits one account per player. Operating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being permanently suspended and any associated balances being forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately so the issue can be resolved without penalty.

To close your ace360 account, contact our support team via email at [email protected] or through WhatsApp and request permanent account closure. Before closure, ensure any remaining balance is withdrawn. If you are closing your account due to gambling concerns, our team can also offer self-exclusion or a temporary time-out as alternatives to full closure.

To deposit via bKash on ace360, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit in BDT, and follow the on-screen instructions to complete the transfer from your bKash wallet. Deposits via bKash are processed instantly in most cases, with a minimum deposit amount of ৳500.

Nagad deposits on ace360 are processed instantly in real time under normal conditions. Once you confirm the transfer from your Nagad wallet, the funds appear in your ace360 account balance within seconds. In rare cases involving network congestion or system maintenance, processing may take up to 15 minutes. If a deposit does not reflect after 30 minutes, contact [email protected] with your transaction reference.

The minimum withdrawal amount on ace360 is ৳500 BDT. Withdrawals are processed to your registered mobile financial service account — bKash, Nagad, Rocket, or Upay — and in most cases are completed within 1 to 4 hours. Withdrawals requested to bank accounts (Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank) may take up to 24 hours.

ace360 does not charge any platform-side fees on deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, or Rocket — may apply their own standard transaction charges, which are set by those providers and outside ace360's control. We recommend checking your MFS provider's fee schedule if you are unsure what charges may apply on their end.

Yes — Rocket (Dutch-Bangla Bank Mobile Banking) is a fully supported payment method on ace360. The deposit and withdrawal process for Rocket works the same as bKash and Nagad: log in, go to the Deposit section, select Rocket, enter your amount in BDT, and authenticate the transfer from your Rocket app or USSD menu. Rocket transactions are typically processed within minutes.

Withdrawal delays on ace360 are most commonly caused by one of three reasons: your account KYC verification is incomplete, the withdrawal amount exceeds your current verified limit, or a routine security review has been triggered. To resolve a delayed withdrawal, ensure your account is fully verified and contact [email protected] with your account username and the withdrawal transaction reference for a prompt investigation.

ace360 covers a wide range of cricket betting markets including Bangladesh Premier League (BPL), IPL, T20 World Cup, ODI and Test series featuring the Bangladesh Tigers, and major international tournaments. Available bet types include match winner, top batsman, top bowler, over/under totals, first innings score, and live in-play betting. Markets are updated in real time throughout each match.

ace360 uses games supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — all of which use independently audited Random Number Generators (RNGs) to ensure fair, unpredictable outcomes. ace360 does not modify game mechanics or outcomes in any way. The platform is SSL encrypted and operates with a fair play commitment across all game categories.

Yes — ace360 is fully optimised for mobile play and works smoothly on Android and iOS devices without requiring a dedicated app download. The platform uses a responsive web design that adapts to any screen size, so you can enjoy slots, live casino tables, and cricket betting directly from your mobile browser. A stable internet connection — 4G or Wi-Fi — is recommended for live dealer games.

The Return to Player (RTP) percentage varies by slot game on ace360, as it is set by the game's developer rather than the platform. Most slots from providers like Pragmatic Play and NetEnt have RTPs in the range of 94% to 97%. You can usually find the specific RTP for each slot in the game's information panel or paytable before you begin playing.

Live casino games on ace360 are streamed in real time from professional studio environments, powered by providers such as Evolution Gaming and Ezugi. You play against real human dealers via a live video feed, placing bets through the on-screen interface. Games available include Live Baccarat, Live Roulette, Live Blackjack, and Andar Bahar — popular formats among Bangladeshi players.

The ace360 welcome bonus is available to new players on their first deposit. To claim it, register your account, complete basic verification, and make a qualifying deposit. The bonus is credited to your account automatically. Full terms including the minimum deposit amount, bonus percentage, and wagering requirements are detailed on the Rewards page at ace360.bio/rewards.

Wagering requirements on ace360 specify the total amount you must bet before bonus funds can be converted into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total wagers before withdrawing. Different games contribute different percentages toward meeting the requirement — slots typically count 100% while live casino games may count less. Always check the specific terms on the Rewards page.

Yes — all bonuses on ace360 carry an expiry window, which is specified in the individual bonus terms. If the wagering requirement is not met within the stated time period, the bonus and any associated winnings are forfeited. To avoid losing a bonus, check the expiry date when it is credited and plan your play sessions accordingly. Bonus terms are always available on the Rewards page.

ace360 runs regular promotions including free spin offers on selected slot titles and seasonal bonus campaigns tied to events like the BPL, T20 World Cup, Eid, and Pohela Boishakh. The platform also operates a loyalty rewards programme where consistent players earn points redeemable for bonus credits. Visit the Rewards page for current offers and programme details.

ace360 uses SSL/TLS encryption to protect all data transmitted between your device and the platform, ensuring your personal and financial information is secure. The platform works with certified game providers whose RNGs are independently audited for fairness. ace360 does not sell or share your personal data with third parties for commercial purposes, and all financial transactions are handled through established, trusted mobile financial service providers.

ace360 operates as an online gambling platform accessible to Bangladeshi players and does not make specific claims about local licensing or regulatory approval. Players are responsible for understanding the laws applicable to online gambling in their jurisdiction. ace360 takes compliance seriously and enforces strict age verification, KYC procedures, and responsible gaming policies to maintain a safe and reliable environment for all players.

To self-exclude from ace360, contact our support team at [email protected] or via WhatsApp at +880 1700 000000 and request self-exclusion. You can choose a temporary exclusion period (minimum 6 months) or permanent exclusion. During the exclusion period, your account is closed, you cannot re-register, and no marketing communications will be sent to you. Self-exclusion requests are processed within 24 hours.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, contact the ace360 responsible gaming team immediately at [email protected]. Our team can help you activate a deposit limit, set a time-out, or initiate self-exclusion. You can also visit the ace360 Responsible Gaming page for a full self-assessment checklist and detailed guidance on staying in control.

The minimum age to register and play on ace360 is 18 years old. This policy is strictly enforced through mandatory age verification during registration and KYC checks. Any account found to belong to a player under the age of 18 is immediately suspended, the balance is withheld, and the case is escalated to our compliance team. ace360 takes underage gambling extremely seriously.