Gambling is entertainment — not a financial strategy. ace360 is committed to providing a safe, fair, and controlled gaming environment for every player in Bangladesh. Know your limits, stay in control, and enjoy the game.
Our Commitments
Responsible gaming is not a disclaimer — it is a core part of how ace360 operates. These are the pillars of our player protection programme.
ace360 operates a zero-tolerance policy on underage gambling. Every player must verify their age during the registration and KYC process. Accounts that cannot confirm the player is 18 years of age or older are immediately suspended, and any associated balance is held pending resolution.
If you feel that gambling is having a negative impact on your life, ace360 offers a self-exclusion facility that allows you to temporarily or permanently close your account. Self-exclusion requests are processed within 24 hours. Contact [email protected] to activate this at any time.
Players can set personal daily, weekly, or monthly deposit limits directly through their ace360 account settings. Limit reductions take effect immediately, while increases are subject to a 24-hour cooling-off period to prevent impulsive decisions. This tool puts you firmly in control of your spending.
Losing track of time during a gaming session is more common than players realise. ace360 allows you to configure session time alerts that notify you when you have been playing continuously for a period of your choosing. These reminders are a simple but effective way to maintain perspective and keep gaming as a leisure activity.
Need a short break without fully closing your account? ace360's time-out feature lets you pause your account for a defined period — 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. Your account and balance are preserved and reactivated automatically when the period ends.
Our player support team is available around the clock, every day of the year, via email and WhatsApp. Whether you need help activating a responsible gaming tool, have a concern about your account, or simply want to talk through your options, a real member of the ace360 team is always available at [email protected].
Player Protection Tools
ace360 has built a set of practical, easy-to-use responsible gaming tools directly into the platform. You do not need to contact support to use most of these features — they are available from within your account settings at any time.
Set a maximum deposit amount per calendar day in Bangladeshi Taka (৳ BDT). Once your daily limit is reached, the platform will not process further deposits until midnight BST.
Control your spending across a rolling 7-day window. This is particularly useful for players who prefer to budget their entertainment spend on a weekly basis rather than daily.
Set a firm monthly ceiling on total deposits. Limit reductions apply instantly; increases require a 24-hour waiting period to ensure the decision is considered, not impulsive.
Choose how long a session you want before receiving a prompt. When the alert fires, you can choose to continue playing or step away — the decision remains entirely yours.
Take a structured break of 24 hours, 7 days, or 30 days. Your account is frozen — no logins, no deposits, no bets — but your balance is safe and waiting when you return.
For players who need a more serious intervention, self-exclusion closes your account for a minimum of 6 months or permanently. During this period, any attempt to re-register is actively blocked by our team.
Recognise the Signs
Problem gambling can affect anyone, regardless of experience level or income. The following self-assessment questions are adapted from widely recognised screening tools. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our support team or take a break from gambling.
If you answered "yes" to three or more questions: Please consider using our self-exclusion or time-out tools, or contact our support team directly at [email protected]. You are not alone, and help is available.
Remember: Gambling should always be treated as entertainment — a form of leisure spending with a fixed budget, never as a way to earn income, solve financial difficulties, or recover from losses. The house always maintains a mathematical edge over time.
Age Restriction
Access to the ace360 platform, including all casino games, sports betting, and live dealer tables, is strictly restricted to individuals who are 18 years of age or older. This policy is non-negotiable and applies to every player regardless of their location within Bangladesh.
ace360 takes underage gambling extremely seriously. Age verification is a mandatory step during the account registration process, and additional KYC checks may be requested at any point during a player's account lifetime. Players who cannot satisfactorily confirm they are 18 or older will have their accounts suspended immediately.
We strongly encourage parents and guardians in Bangladesh to make use of internet filtering and parental control software to prevent minors from accessing online gambling platforms. If you suspect that a minor has created an account on ace360, please contact us immediately at [email protected] and we will act without delay.
Beyond the 18+ requirement, ace360 recognises that some adult players may be in a vulnerable situation — whether due to financial stress, mental health challenges, or developing problem gambling behaviours. Our support team is trained to handle sensitive conversations with care and discretion, and we will always prioritise a player's wellbeing over commercial considerations.
If a player's account activity suggests patterns consistent with problem gambling — such as unusually high deposit frequency, frequent late-night sessions, or a pattern of chasing losses — our team may proactively reach out to offer responsible gaming resources and tools. This outreach is carried out sensitively and is always in the player's interest.
Cooling-Off Periods on Limit Increases: To protect players from making impulsive decisions to increase their deposit or session limits, all limit increase requests on ace360 are subject to a mandatory 24-hour cooling-off period before taking effect. Limit decreases, by contrast, are applied immediately — because reducing your limits should never be delayed.
Getting Help
If gambling is affecting your quality of life, your finances, or your relationships, please reach out. The ace360 responsible gaming support team is available around the clock and will treat every conversation with complete confidentiality.
Send a detailed message to our responsible gaming team at any time. We aim to respond within 2 hours during peak hours and within 6 hours at all other times. Email address: [email protected]
Prefer a more immediate conversation? Our WhatsApp support line at +880 1700 000000 is staffed 24 hours a day, 7 days a week (BST, UTC+6). This is the fastest way to request a time-out or self-exclusion.
Many responsible gaming tools can be activated directly from within your ace360 account settings without needing to contact support. Log in to your account and navigate to the "Responsible Gaming" section to set limits, take a time-out, or begin self-exclusion.
A Note on Confidentiality: All responsible gaming conversations, self-exclusion requests, and support interactions are treated with complete confidentiality by the ace360 team. We will never share information about a player's responsible gaming activity with other players or third parties except where required by law. Reaching out for help is a sign of strength, not weakness — and our team is here to support you without judgement.
Our Philosophy
The fundamental principle underpinning every aspect of ace360's responsible gaming programme is straightforward: gambling is entertainment. Like going to a cricket match, watching a film, or eating at a restaurant, gambling is a leisure activity with a cost. That cost should be treated as entertainment spending — money you are comfortable spending for the experience, not money you are counting on returning.
Every game on the ace360 platform — whether it is a cricket bet on a BPL match, a spin on a Pragmatic Play slot, or a hand at a live dealer table powered by Evolution Gaming — is designed to be enjoyable. None of them are designed or intended to generate reliable income. The mathematical structure of casino games ensures that the platform retains a percentage of all wagers over time. Players should understand this before they play, and set their budgets accordingly.
Responsible gambling starts with an honest understanding of probability. In casino games, the house edge means that over a large enough number of rounds, the platform will always retain a statistical margin. This does not mean you cannot win — players win real money on ace360 every day. It means that winning should be treated as a pleasant outcome rather than an expectation.
For sports betting, the situation is similar. Even the most knowledgeable cricket fan or football analyst cannot predict match outcomes with sufficient consistency to guarantee long-term profit. Betting on the Bangladesh Tigers in a T20 World Cup match or wagering on a BPL final can be an exciting way to engage with the sport — but it is still gambling, and the uncertainty is what makes it interesting.
Chasing Losses: One of the most common and harmful gambling behaviours is chasing losses — continuing to gamble in an attempt to recover money that has already been lost. This behaviour typically leads to larger losses, not recovery. If you find yourself thinking "I just need one more bet to get back to even", that is the moment to stop, step away, and use a time-out tool.
If you are concerned about the gambling behaviour of a friend or family member in Bangladesh, there are practical steps you can take. Encourage open, non-judgmental conversation about the issue. Avoid covering their debts or providing money that you know will be used for gambling. Help them identify and contact professional support resources.
You can also contact the ace360 support team directly if you believe someone is using an ace360 account problematically. While we are bound by account confidentiality obligations, our team can advise on what steps can be taken and what information we are able to act upon.
Ready to get back to the action? Explore our casino games, check out the latest cricket betting markets, or review our FAQ for answers to common questions. Always play within your limits and remember that ace360 is here to help if you ever need it.
18+ only. Gambling involves financial risk. Please play responsibly. If gambling is affecting your life, contact [email protected] immediately.