ace360 is committed to protecting your personal data. This Privacy Policy explains precisely what information we collect, why we collect it, how we use it, and the rights you hold as a player on our platform.
Privacy at a Glance
These highlights summarise our core data protection commitments. All players should read the full Privacy Policy document below for complete details.
All data transmitted between your device and the ace360 platform is protected using industry-standard SSL (Secure Socket Layer) encryption. This applies to your login session, payment details, account registration, and any other data exchange with our servers — your information is never sent in plain text.
ace360 collects only the personal information that is necessary for the specific purpose it serves — account registration, identity verification, payment processing, or customer support. We do not collect personal data speculatively or retain it beyond the period for which a legitimate purpose exists.
As an ace360 player, you have the right to access the personal data we hold about you, request corrections, ask for data deletion where no legal retention obligation exists, and withdraw consent to certain processing activities. All data rights requests are handled by our support team at [email protected].
Financial data including your bKash, Nagad, Rocket, and Upay account details is collected only to facilitate your deposits and withdrawals in Bangladeshi Taka (৳ BDT). This information is never sold to third parties and is shared only with the relevant mobile financial service provider for the purpose of completing your transaction.
ace360 does not sell, rent, or trade your personal data. The only circumstances under which your data is shared with third parties are: processing your payments, fulfilling legal and regulatory obligations, or operating the platform's technical infrastructure. All third-party partners are contractually bound to confidentiality obligations.
ace360 uses cookies and similar technologies to maintain your login session, remember platform preferences, and gather anonymised analytics data that helps us improve the platform's performance and usability. You can manage your cookie preferences through your browser settings. Strictly necessary cookies cannot be disabled as they are required for the platform to function.
This Privacy Policy ("Policy") sets out the basis on which ace360 ("we", "us", "our", "the Platform") collects, processes, stores, and shares personal data obtained from users ("Player", "you", "your") who access or register on the ace360 website at https://ace360.bio. This Policy applies to all personal data collected through the platform, including data gathered during account registration, payment transactions, gameplay activity, customer support interactions, and general browsing of the site.
ace360 treats the privacy and security of your personal data as a fundamental obligation. We are committed to processing your data responsibly, transparently, and only for clearly defined legitimate purposes. This Policy is written in plain English and is intended to be straightforward and accessible to all players on the ace360 platform.
Agreement: By registering an account or otherwise using the ace360 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the platform.
This Policy should be read alongside the ace360 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Where any conflict arises between those documents and this Policy on data privacy matters, this Policy shall take precedence.
For the purposes of this Privacy Policy, ace360 acts as the data controller in respect of personal data collected through the platform. As data controller, ace360 determines the purposes and means by which your personal data is processed. All data protection queries, requests, and complaints should be directed to our support team using the contact details set out in Section 12 of this Policy.
The ace360 platform is operated for and directed at players in the Bangladesh market. All services are provided in English and all financial transactions are conducted in Bangladeshi Taka (৳ BDT). The platform does not specifically target users in other jurisdictions, and players accessing the platform from outside Bangladesh do so at their own initiative.
ace360 collects personal data in several ways: directly from you when you register an account or interact with the platform, automatically through your use of the site, and from third-party service providers where necessary to deliver our services. The categories of personal data we collect are as follows:
When you create an ace360 account, we collect your full legal name, date of birth, registered mobile number, and email address. This information is required to establish your account, verify your identity, and comply with our age verification obligations. Players under the age of 18 are strictly prohibited from registering.
As part of our Know Your Customer (KYC) process, we may request copies of identity documents such as your National ID card, passport, or driving licence, as well as proof of address documentation. This data is collected solely for the purpose of verifying your identity and is handled with a heightened level of care.
When you make a deposit or request a withdrawal, we collect payment account information necessary to process the transaction, including your registered mobile financial service number (bKash, Nagad, Rocket, or Upay). We do not store full payment credentials beyond what is strictly required for transaction processing.
We record your gameplay history, betting activity, deposit and withdrawal transactions, bonus usage, and account balance information. This data is used to operate the platform, resolve disputes, detect fraud, and fulfil our responsible gaming obligations.
When you access the ace360 platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, referring URL, pages visited, session duration, and clickstream data. This information is used for platform security, fraud prevention, and service improvement.
If you contact ace360 customer support via email or WhatsApp, we retain records of those communications, including the content of your messages and any attachments, for the purposes of handling your query and maintaining a support history.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, email, mobile number | Provided by player at registration |
| KYC Documents | National ID, passport, proof of address | Uploaded by player on request |
| Financial Data | bKash/Nagad/Rocket account number | Provided at deposit/withdrawal |
| Gameplay Data | Bet history, game sessions, balances | Automatically recorded during play |
| Technical Data | IP address, device, browser, session logs | Automatically collected on site visit |
| Communications | Support emails, chat transcripts | Submitted by player to support team |
ace360 processes your personal data only where a legitimate purpose and appropriate legal basis exists. The primary purposes for which we process personal data, together with the corresponding legal basis, are set out below:
No Automated Decision-Making: ace360 does not make decisions that significantly affect players based solely on automated processing without human review. Fraud flags and account suspension decisions are reviewed by our compliance team before action is taken.
ace360 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your personal data is shared only in the following limited and controlled circumstances:
When you make a deposit or request a withdrawal, we share the minimum necessary payment data with the relevant mobile financial service provider — bKash, Nagad, Rocket, or Upay — to complete the transaction. These providers process your data in accordance with their own privacy policies and are responsible for the security of data within their systems.
ace360 uses third-party technology providers for hosting, platform infrastructure, game delivery (including studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi), and customer support tooling. These providers are granted access only to the data they require to perform their contracted functions and are bound by strict data processing agreements.
ace360 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or where we believe disclosure is necessary to prevent fraud, protect the safety of players, or enforce our Terms & Conditions.
No Cross-Border Transfers for Marketing: ace360 does not transfer your personal data to third parties in other countries for marketing or advertising purposes. Any cross-border data transfers that occur as part of our technical infrastructure are covered by appropriate data transfer safeguards.
ace360 retains personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with the following principles:
When personal data is no longer required for any of the above purposes, ace360 will take reasonable steps to securely delete or anonymise that data.
ace360 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While ace360 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. Players are also responsible for maintaining the confidentiality of their account credentials and should notify ace360 immediately if they suspect their account has been compromised. All security concerns should be reported to [email protected].
ace360 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The types of cookies used on the ace360 platform are:
You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and browse in private mode. Please note that disabling functional or analytics cookies may affect your experience on the platform but will not prevent you from accessing core services.
No Third-Party Advertising Cookies: ace360 does not use third-party advertising or tracking cookies to build profiles of your browsing behaviour across external websites. Analytics data collected on the ace360 platform is used solely to improve our own services.
As a player on the ace360 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected], providing sufficient information to identify your account.
ace360 aims to respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
ace360 is strictly an 18+ platform. We do not knowingly collect, process, or store personal data from individuals under the age of 18. Age verification is a mandatory part of our registration and KYC process. If ace360 becomes aware that personal data has been collected from a minor, that data will be deleted without delay and the associated account will be permanently closed.
If you are a parent or guardian and believe that your child has registered on the ace360 platform, please contact us immediately at [email protected] so that we can take prompt action to remove their data and close the account.
ace360 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to the Policy, we will notify players by displaying a prominent notice on the platform and updating the "Last Updated" date at the top of this document. Minor clarifications and editorial updates may be made without formal notification.
Continued use of the ace360 platform following notification of a Policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should cease using the platform and contact support to close your account.
For all privacy-related queries, data rights requests, complaints, or concerns, please contact the ace360 data support team using the details below. All contact details are provided as plain text and are not clickable links.
Please include your registered account username or email address in any data rights request so that we can locate your records efficiently. ace360 will not respond to data requests that cannot be matched to a verified account holder, in order to protect the privacy of all players.
Our support team is available around the clock to assist with any privacy concerns or data rights requests. You can also review our Terms & Conditions, explore the casino, or browse our FAQ for quick answers.
18+ only. Please game responsibly. ace360 is a Safe & Reliable Platform.